IT operations for growing businesses
IT that runs. Business that moves.
Service desk, device care, Microsoft 365 administration and dedicated technology professionals, delivered from Cebu at one predictable monthly cost.
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The business problem
Your team should not
stop because IT does.
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01
Support takes too long
Employees wait while technical issues interrupt their day.
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02
Devices go unmanaged
Updates and preventive care happen only after something breaks.
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03
Access becomes messy
Microsoft 365 accounts, licences and permissions lack oversight.
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04
Your IT team is stretched
Internal resources spend their time reacting instead of improving.
Our Services
Managed Workplace
Your outsourced IT support function, from service requests and employee onboarding to endpoint support, asset management and L1 to L3 escalation.
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Included: service desk and escalation, incident and request management, user onboarding and offboarding, account, password and MFA administration, endpoint support, device and asset register, vendor coordination, SLA management and reporting.
Per user / monthMinimum 20 users
Preventive Maintenance
Scheduled onsite care for desktops and laptops, with inspection, cleaning, performance checks, documentation and clear recommendations.
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Included: one scheduled onsite maintenance per device per month, up to 30 minutes per device. Photos, a maintenance report and replacement recommendations. Parts, repairs and upgrades are quoted separately.
Per device / monthMinimum 20 devices per site
Managed Microsoft 365
Administration and support for Exchange Online, Teams, SharePoint, OneDrive, Entra ID, accounts, MFA and licenses.
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Licences are not included in the managed service fee. You may retain your existing licences or have Kaptan provide them as a separate line item.
Per user / month
Dedicated Technology Resources
You direct the work, Kaptan handles employment, supervision, equipment, leave cover and replacement.
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Roles: service desk analyst, systems support engineer, senior or solutions engineer, service lead, service delivery manager. This is dedicated capacity rather than a managed outcome.
Per engineer / month
Choose your support level.
Essential
Dependable IT support
Business hours
Monday to Friday, 9:00 AM to 6:00 PM
- ✓ Minimum 20 users
- ✓ Service desk and escalation
- ✓ User lifecycle and assets
- ✓ Standard SLA
Standard · Recommended
Proactively managed IT
Extended hours
Mon to Fri, 8:00 AM to 8:00 PM. Sat, 9:00 AM to 1:00 PM
- ✓ Minimum 20 users
- ✓ Everything in Essential
- ✓ Endpoint monitoring and patching
- ✓ Software deployment and automation
Enterprise
Structured service management
Continuous, Mon to Fri
Plus Saturday, 9:00 AM to 1:00 PM
- ✓ Minimum 50 users
- ✓ Everything in Standard
- ✓ Priority SLA and monthly reporting
- ✓ Quarterly review and named service lead
Need round-the-clock coverage?
We can assess your environment and recommend the right support model.
WHAT WE NEED IN PLACE
Kaptan minimum standard.
Supported operating systems
Unsupported systems no longer receive security fixes.
Multi-factor authentication
The single most effective control against account compromise.
Backup in place
Recovery must be possible before we can be accountable for it.
Administrative access
We cannot manage what we cannot access.
Trusted by global companies across
US, UK, AU & Philippines
“Kaptan acts as a true extension of our team, delivering skilled talent that meets our standards.”
David Rice
VP of Information Technology, Cadence Education
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01
One accountable technology partner
Support, devices, Microsoft 365 and technical staffing under one provider.
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Local support with structured processes
Cebu-based professionals backed by defined escalation and service management.
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Scalable technical expertise
Access L1, L2 and L3 support without hiring every capability internally.
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Predictable monthly costs
Clear scope, defined minimums and transparent recurring billing.
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Built around business growth
Start with essential support and expand with your users, sites and requirements.
Your IT plan in three steps
First conversation
Discovery
We discuss your users, recurring issues, current support model and business priorities.
Within one week
Environment review
We assess users, devices, Microsoft 365, support requirements and immediate risks.
Within two weeks
Proposal
You receive defined scope, fixed monthly pricing, recommendations and a transition plan.
Frequently Asked Questions
How is pricing structured? −
Managed Workplace and Managed Microsoft 365 are priced per user, per month. Preventive Maintenance is priced per device, per month. Dedicated Technology Resources are priced per engineer, per month. All prices are quoted exclusive of VAT, and we confirm your figure after an environment review.
What is not included? +
Software licences, including Microsoft 365, security tools and backup capacity. Hardware, peripherals and shipping. Internet circuits, telephony and third-party subscriptions. Vendor support contracts and warranty renewals. Remediation of environments below our minimum standard.
How often do preventive maintenance visits happen? +
Once per device per month, on a scheduled route, with up to 30 minutes of work per device. Unscheduled or emergency call-outs are quoted separately.
Do you offer 24×7 support? +
Round-the-clock coverage is available following a coverage assessment. We scope the staffing against your service levels and environment before committing to it, rather than selling a promise we cannot staff.
Can we combine managed services and dedicated resources? +
Yes. Many clients use a blended model: a dedicated person for daily ownership, supported by Kaptan's broader service desk and senior escalation team.
What is the contract term? +
Standard pricing assumes a twelve-month term with monthly billing. User and device counts are trued up monthly, so you pay for the team and estate you have.
